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1 |
Can I start this freelance job already?
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Yes. |
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2 |
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We will bank in the commission for those case was activated |
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3 |
If i submit the appliication, but not activated by customer, will i get paid?
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Sorry no, we only pay for the case which was activated and start being used by customer. |
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4 |
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We will bank in to your bank account every 5th of the month. |
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5 |
The Commission is bank in by Cheque or Cash
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By Cheque, so both the SyncTech and you all can trace the record |
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6 |
SyncTech announced 5th of Month bank in, but why i go to check my bank still no get it?
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Of coz, the cheque takes 3 days to transfer to your bank account. |
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7 |
SyncTech accept all the bank ?
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Yes, but we hope you to have Maybank / Public Bank, others banks maybe will delay one or two days |
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8 |
Anything to remind me for the bank account?
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Yes, pls make sure your ic and name is same with your bank account, if cheque reject or return by banker, your payment will be dalayed |
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9 |
How do SyncTech garantee to pay you?
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We garantee will pay you, if we did not pay you this time, how do we earn from you next month? We want to expand the business, so we need to keep continue received your application |
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10 |
How do you know you already paid?
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First, pls check your bank record after 8th of the month, our system will update the status of application also |
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11 |
How do i submit the application of Streamyx?
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You need to login to www.synctech.com.my, and submit all the customer information online. and then wait for us inform you the application status |
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12 |
If i don know how to help customer install the streamyx, can i be the freelance?
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Yes, you can chose Telekom Installer help customer to install, they need to pay RM88 for the installation fees. |
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13 |
For Self Install, it takes how long to get customer can start to use the internet?
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After u submit the application, the form will be approved in few minutes or few hour during our working hour. After the form is approved, it already have the record in Telekom System that the line will going to have streamyx signal |
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14 |
For Self Install, after the form is approved, what should customer do?
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You need to wait 3 to 7 days to wait for telekom to assign the Jumper Port of Streamyx signal for you. |
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15 |
For Self Install, how do customer know my line already got streamyx signal?
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You need to plug your modem with your telephone line, if the DSL light was stable, that mean u can activate your account already. If the DSL light is blinking or no light, that mean the Jumper Port was not done by TM yet, so it still don have streamyx signal, and you can not activate the account yet. |
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16 |
For Self Install, what shall the customer do if the line or installation still got problem?
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You need to call 1300-88-9515 to complaint |
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17 |
How do I get the Free Modem if the package have free the modem?
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For Telekom Install, the contractor will bring along the modem when they go to install, For Self Install, when you submit the form, you can chose Telekom Ship the modem or SyncTech Ship the modem, If Telekom will directly ship the modem to customer, if chose SyncTech, you can chose ship to Customer house or your house. |
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18 |
For Self Install, when customer face the line problem, why is call 1300-88-9515 to complaint, but not call SyncTech?
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First, for self-install, customer no need to pay $88 to TM Installer, so they have the responsibility to solve all the problem, SyncTech will not incharge for that. |
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19 |
For Self Install, Shall i help customer to call 1300 when they face the installation problem?
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Yes, you have the responsibility to do that, because SyncTech have pay you commission for the application you submit. |
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20 |
What is the different of Telekom Install and Self install for Streamyx?
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Telekom Install, the contractor will solve all the problem for you until you can get into online, so customer need to pay RM88 for the installation fees. For the Self Installation, customer need to solve all the problem for computer, or call 1300 to Telekom complaint themself, they save RM88 |
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21 |
If Telekom ship the modem, how much will be charge?
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Telekom Ship will charge the shipping fees in customer bill, RM14 for West Malaysia, RM25 for East Malaysia |
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22 |
If SyncTech ship the modem, how much will be charge?
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SyncTech will deduct from your commission for the shipping fees, and you need to collect the money from customer, RM14 for West Malaysia, RM 26.50 for East Malaysia. |
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23 |
What is the courier services use by shipping the modem?
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Telekom use the Pos Laju, SyncTech use the Skynet, www.skynet.com.my |
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24 |
What is the different of Telekom / SyncTech ship the modem?
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For Telekom ship the modem, in 3 days to 2 weeks or more than that, and even if the modem is lost, SyncTech also can not trace anything, we can try to report, but we not sure how long does will the problem be solved. For SyncTech ship the modem, we will give you a shipping code after the application was approved, you can use the code to check where is the modem at www.skynet.com.my, it takes 2 to 3 days to ship the modem. |
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25 |
Can i take the free modem at the nearest TM Point?
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Cant, all is by shipping |
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26 |
Does the modem have waranty?
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Yes, have waranty if the package was come with modem |
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27 |
Where can i waranty for the modem?
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if Telekom ship modem, customer can go to nearest TM Point for waranty, if SyncTech ship modem, customer need to ship back the modem to SyncTech |
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28 |
How is the courier charge for the waranty modem, who should pay for it?
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Below one year, customer have to pay for the way they ship to SyncTech, and SyncTech pay for the fees ship back to customer, for modem more one year, customer need to pay for the both side shipping fees. |
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29 |
When can the customer get the waranty modem?
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Customer must ship the modem to SyncTech first, after we checking, we just send back a new modem to customer, in 5 working days. |
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30 |
Is the micro filter/spliter have waranty?
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Yes, 14 days only |
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31 |
Where can i get the Application Form
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You go to SyncTech Website, in the Downloads link and download the application form, print out and let customer fill in the information |
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32 |
Can SyncTech post me the Application Form
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Yes, we can, the postage is RM 1.00, but if you have buy T-Shirt/Banner, it can be ship together and save the RM 1.00 |
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33 |
Anything i need to request from customer during the registeration?
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You need to ask the customer sign the Application Form, and photocopy the IC Front and Back |
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34 |
What shall i do after customer sign the application form and photocopy the ic?
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You need to keep the Application Form and IC yourself, but no need to post to SyncTech, all you need is just submit the information into SyncTech Website. Keep the application form, if one day telekom need us to prove that customer have sign the Streamyx. |
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35 |
If the application chose self install, but TM reply port is full or over 5km, what shall we do ?
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In such case happend, this application must pass to telekom install, and they will charge in the bill RM88, because if we chose self install, no ppl will help us to solve the port problem, and even if the port is ready, and no ppl going to inform us too, TM want to avoid the customer bill automatic activated, so TM forced applicant to TM install |
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