Mailing Policy

The use of services from SYNCTECH constitutes agreement to these terms. SYNCTECH is first and foremost a web hosting provider. We do offer email services as an added convenience, however, there are policies that our customers must be aware of and follow. Customers with large mailing lists and those that need to send substantial amounts of email should consider a dedicated mailing provider. The limits listed in this document apply to each cPanel account [hereafter referred to as “account”].

1.) Limits

Any attempts to bypass any mailing restrictions or limitations enumerated in this document may result in the suspension and/or termination of all related services.

All accounts are limited to 200 emails sent per hour or a fair-use limit of 2,000 messages per day.

Any account receiving more than 10 spam reports over a rolling 7 day period will be required to utilize a third party mailing service for all outgoing email.

Scripts which send email as a result of user activity (user registration, new comment posted, forum subscriptions, etc.) should include measures to prevent abuse. Direct SMTP mailers, such as DarkMailer, are not permitted.

“Refer a friend” and “tell a friend” type of forms where a custom subject and message body can be provided by the visitor submitting the form are strictly prohibited.

2.) Mailing Lists

Use of any list that was purchased or given to you is strictly prohibited. All mailing list subscribers must be confirmed opt-in. All messages must contain a one click unsubscribe link with no additional steps required.

Mailing lists must comply with US SPAM Laws and Guidelines such as those seen here: http://business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business. Mailing lists must not have more than 2,500 recipients. Splitting one list into separate lists to circumvent this limit may result in account suspension and/or termination.

All outbound mail must be relayed through our local Mail Transit Agent on port 587 unless you are using a third party dedicated mailing provider.

3.) Forwarded Email

Messages forwarded to external mail providers via our servers may not be reported as spam regardless of their content. If you wish to report messages that were forwarded as spam, create a local email account and obtain the headers from our server, and not at the final forwarded destination. Access to this feature may be disabled or restricted for any account as it is necessary to maintain our email sending and IP address reputations.

4.) Unsolicited Commercial Email [UCE] / SPAM

Any Unsolicited Commercial Email will be considered spam. Sites hosted with us may not be advertised via spam [i.e. spamvertised].

5.) Default cPanel Accounts / Catch-Alls

The default mail account created with cPanel may be emptied daily. The default account is a receive-only account and is not capable of sending mail. Often this default mailbox is ignored resulting in hundreds of thousands of emails from scripts filling this box and never being manually emptied. Should you require a catch-all, please create a regular email account in your cPanel under “Email Accounts” and then set that email address as the default (catch-all) under the option “Default Address.”

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