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Help Centre

Guides and answers for your SyncTech business email and hosting.

Help Centre

How can we help?

Everything you need to set up, use and troubleshoot your SyncTech business email, plus a direct line to our local team.

Report an email issue

Email Setup Guide

Set up email on any device

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Email Protocols

IMAP, POP3 & SMTP ports

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Troubleshooting

Fix common email problems

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Email Migration

Move your email to SyncTech

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Webmail

Email in your browser

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Contact Support

Talk to our local team

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Search & Browse

Find an answer fast

Quick Answers

The questions we’re asked most

What are my email server settings?
Use for both incoming and outgoing mail. Incoming IMAP port 993 (SSL), outgoing SMTP port 465 (SSL), with your full email address as the username. Full details in the Email Protocols guide.
How do I set up email on my phone?
Open your mail app, choose IMAP, and enter the settings above. Step-by-step guides: iPhone & iPad, Android & Samsung, or the general Email Setup Guide.
My email isn’t sending, what should I check?
Most sending problems are the outgoing (SMTP) settings. Confirm SMTP host , port 465 with SSL, and that “my server requires authentication” is enabled. See Troubleshooting for the full checklist.
How do I access my email in a browser?
Go to and sign in with your full email address and password, no setup needed. More in the Webmail guide.
Can you move my existing email across to SyncTech?
We can review your current email setup and plan the migration with you. See Email Migration, or message us on WhatsApp and we’ll take it from there.
How do I reach a real person?
Our local team answers on WhatsApp, phone and email, +6016-7618518, Monday to Friday, 9am-6pm. Tell us the exact issue and we’ll help.

Need a hand?

Our local support team is here Monday to Friday, 9am to 6pm. Send us the exact issue and we will help.

Contact Support Call +6016-7618518
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