Refund & Cancellation Policy

Last updated: 26 October 2026

This policy explains how to cancel a SyncTech service and when fees are not refunded. It is a plain-English summary of our Terms of Service. If anything is unclear, please ask us before you order.

How to cancel

Email enquiry@synctech.com.my with your account name, the service you want to cancel and the domain it is linked to. The cancellation takes effect when we confirm it in writing, or on the date we confirm.

You can contact us on WhatsApp, but every cancellation must be confirmed by email.

Cancelling one service does not cancel any other service. A domain, a licence or a third-party subscription stays active until you cancel it separately.

No refunds when you cancel

To the maximum extent permitted by Malaysian law, all fees paid are non-refundable if you cancel, terminate, stop using or ask to end a service early. This applies before and after the service is activated.

We do not give a pro-rata refund, credit or compensation for unused time. This includes a change of mind, business closure, moving to another provider or not using the service.

Suspension or termination by SyncTech

We may suspend or terminate a service for unlawful use, a breach of our terms, abuse, a security risk or non-payment, or where an upstream provider or the law requires it. No refund is given. Amounts already accrued and third-party costs we have committed to remain payable.

Downtime, backup failure or data loss

Downtime, a failed backup or lost data does not entitle you to an automatic refund, compensation, fee reduction or service credit. We may give a goodwill credit at our discretion.

We run daily backups and keep the latest 7 days as our own safeguard. You cannot restore these backups yourself. Our team restores on request: a standard restoration is RM280 per request, complex work is quoted, and payment does not guarantee recovery. Please keep your own independent backups.

Domains

Domain fees submitted to the registry are non-refundable, unless the registry refunds them.

Managed Web Design

Design projects begin with discovery, design and build work. Because this work starts immediately, fees paid for design work, including deposits and milestones, are non-refundable.

Renewals

We send a renewal invoice before your service is due. Your service renews for the next period when you pay that invoice or tell us in writing to renew. We do not charge a card automatically. If you do not want to renew, tell us by email before the renewal date.

After cancellation or expiry

Please retrieve your website files, email and other data before the end date. Your account may be deactivated on the end date, and any content left on our servers may be deleted after 30 days.

Your rights under Malaysian law

Nothing in this policy removes a right or remedy that Malaysian law does not allow to be excluded.

Full terms

The full terms are in our Terms of Service, clauses 17 and 18 and Schedule 3.

Please note. This page is a summary. Our Terms of Service set out the full terms.